Deliver resolution at first contact.
Your customers demand first-class service and personalized support across all channels of contact, every time. And so they should. Can your contact center deliver?
OpenScape Contact Center Enterprise
Single site or multi-site networked
Up to 1500 concurrent agents per system, 7500 agents per cluster
Skills-based routing of inbound and outbound voice, callbacks,IVR, email, web chat, voicemail, fax, and social media
Integrated database and reporting
Integrated IVR and Voice Portal options
Pre-packaged and custom Social Media and CRM integrations
Works with OpenScape 4000 and OpenScape Voice platforms