Deliver resolution at first contact.

Your customers demand first-class service and personalized support across all channels of contact, every time. And so they should. Can your contact center deliver?

OpenScape Contact Center Enterprise

Single site or multi-site networked

Up to 1500 concurrent agents per system, 7500 agents per cluster

Skills-based routing of inbound and outbound voice, callbacks,IVR, email, web chat, voicemail, fax, and social media

Integrated database and reporting

Integrated IVR and Voice Portal options

Pre-packaged and custom Social Media and CRM integrations

Works with OpenScape 4000 and OpenScape Voice platforms